To keep you comfortable and confident shopping at Mylovetrue, we offer a simple 30-day return and exchange policy. If you are dissatisfied with your purchase for any reason, you may return or exchange the unused item in its original condition as long as you contact us within 45 days of payment.

Please Note: Be sure to contact us before returning your item: service@mylovetrue.com

Return & Exchange Conditions

1. Items returned without authorization will not be accepted. 
2. The time frame for returns and exchanges cannot exceed 30 days of payment.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. Personalized items with "engraving", such as rings, necklaces and bracelets, cannot be exchanged in principle. If an exchange must be made, Mylovetrue will charge a 50% restocking fee on personalized items.

Note: Please do not send your return to the address on your package. That is NOT the correct return address and will affect the processing of your return.

Non-Refundable Items

1. Final Sale items are not eligible for refund, exchange or resize.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
3. Personalized items with “engravings” , such as rings, necklaces and bracelets, are non-refundable. Mylovetrue will charge a 50% restocking fee for the exchange of the personalized items.
4. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

Refund link：http://mylovetrue.returnscenter.com

Return Address（Warehouse）:

GNC-A777
9538 south 670 west
Suite A
Sandy, Utah 84070
801-839-5598

Please Note: This phone number is for return information only, if you have any questions please contact us: service@mylovetrue.com

For United States consumers, please return to this address.
For consumers in other countries/regions, please contact our customer service staff for the return address

Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect due to mylovetrue, the consumer does not have to bear the shipping cost.

Please Note: Return or Exchange shipping fee are born by customer and we will reimburse customer $10 as the return shipping fee under the following circumstances.

1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. 

 Self Service Return & Exchange Instructions

Step 1: Initiate your return

Contact our after-service person to get the authorization.

Step 2: Pack & Ship the item(s)

Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.

Step 3: Wait for return succefully confirmation email

We will send you an confirmation email when we received the goods, and will proceed it within 2 business days.